Role: UX Manager
Tags: UX, Product, Airline, Travel
Airports across the world are deploying self-service kiosks in a primary customer-facing role to increase the number of customers served, enhance revenue opportunities, build customer satisfaction, and radically drive down their costs per customer. With future operations in mind and embracing new technology Emirates was looking at this option for its primary airports and outstations.
My role in the project was to manage the UX design team in the definition, research, delivery, documentation and validation of all of the kiosk screens that a customer would engage with to complete specific tasks such as check-in, receive a boarding pass, change their seat options, drop-off bags, etc.
User Testing Round 1 | Understanding Luggage
User Testing Round 2 | Combined Baggage